Report a Problem / Device Protection Support

When contacting Aikido Support about Aikido Device Protection, please include the information below. This helps us troubleshoot issues faster and avoid unnecessary back and forth.

Report Problem (recommended)

The easiest way to send diagnostics is directly from the app. Aikido will automatically attach agent diagnostics data (never personal data, deleted after debugging).

1. Open the Aikido Endpoint Protection app
2. Go to the Logs tab
3. Click Report Problem in the top-right corner
4. Add any additional notes about the issue (optional)
5. Leave your email if you'd like us to follow up (optional)
6. Click Submit Report

Run Diagnostics Command (fallback)

If the app is not accessible, run this command and attach the diagnostics logs. We only keep this data for as long as we need it to fix the problem.

macOS

sudo /Applications/Aikido\ Endpoint\ Protection.app/Contents/Resources/scripts/submit_diagnostics

Windows

& "C:\Program Files\AikidoSecurity\EndpointProtection\scripts\SubmitDiagnostics.ps1"