SLA Insights & Issues

SLA Insights gives you visibility into how well your organization meets its remediation targets (MTTR Mean Time to Remediation). It focuses on response time, overdue issues, and overall remediation performance across severities.

This report helps you understand whether security issues are being resolved within the timeframes you defined.

When to use this report

Use SLA Insights when you need to:

• Demonstrate adherence to internal or contractual SLAs

• Prepare for audits or enterprise customer reviews

• Identify bottlenecks in remediation workflows

• Monitor whether teams are resolving issues on time

It is particularly relevant for organizations with defined remediation targets per severity.

Highlights

Focus on Only New Issues (Last 180 Days)

The “Only new issues (last 180 days)” filter allows you to evaluate SLA performance based only on recently created issues.

This is important because:

• Old legacy backlog does not distort your current performance

• You measure how well the organization handles new risk

• You can clearly demonstrate improvement over time

This makes the report suitable for operational reviews and customer reporting.

Mean Time to Remediation (MTTR)

The Mean Time to Remediation chart shows the average number of days it takes to resolve issues.

It helps you:

• Track remediation speed over time

• Compare performance against severity based SLA targets

• Detect structural delays in handling critical or high risk findings

Lower MTTR indicates faster risk reduction and stronger operational maturity.