# Enable SLAs in Aikido

## Enable SLAs in Aikido

You can enable SLA settings in Aikido to automatically assign due dates to tickets. This facilitates a structured and timely approach to issue resolution based on their reported time and severity.

#### Detection and SLA Reset Logic <a href="#how-to-enable-slas-in-aikido" id="how-to-enable-slas-in-aikido"></a>

* SLA countdown starts the moment Aikido first detects the issue and are measured in calendar days, not business days
* When the severity of an issue is manually changed, the SLA date resets.
* When an issue is unsnoozed, the SLA date resets.
* When an issue is unignored, the SLA date resets.

#### How to enable SLAs in Aikido <a href="#how-to-enable-slas-in-aikido" id="how-to-enable-slas-in-aikido"></a>

1. Navigate to the Settings -> [SLA settings](https://app.aikido.dev/settings/sla)
2. Ensure the 'Enable SLAs' option is turned on to implement SLA rules.\
   ​

   ![Set and enable SLAs per severity to manage vulnerabilities and notify stakeholders via Slack.](/files/uGVcgaxnUKdqhOrHKMzr)
3. Input the **number of days** for resolution in the fields for Critical, High, Medium, and Low priority issues to establish SLA time frames.\
   ​

   ![Issue resolution deadlines by priority: critical (5 days), high (20), medium (60), low (100).](/files/fHiygcyfx12YnNhXxLzr)

   ​
4. Set up the '**Due Soon' notification threshold** by specifying the number of days before the SLA deadline, which will highlight impending due dates on the [SLA Due Soon](https://app.aikido.dev/queue?filter=due_soon) view.\
   ​

   ![Set the 'Due Soon' issue status by days before the SLA deadline.](/files/xPngeMyECbDVww6D1Fjg)
5. Click **'Save'** to apply these configurations.

#### SLA Information in Aikido UI <a href="#sla-information-in-aikido-ui" id="sla-information-in-aikido-ui"></a>

After setting up your SLA parameters, here's how you can monitor your SLA due dates.

* **Sidebar Information**: Next to each subissue in the sidebar, you will see the SLA information, providing a quick reference to gauge urgency. Hover over the label in order to view the date.\
  ​

  ![NodeGoat subissues list with priorities, due dates, authors, and commit links.](/files/h6J2AgsXVoGerNOEuDTX)
* **SLA Due Soon Filter**: The [**SLA Due Soon**](https://app.aikido.dev/queue?filter=due_soon) view view displays issues that are close to breaching the SLA, based on the threshold set. **Enable this filtered view** by clicking the Filter Icon on your Feed and select SLA Due Soon.\
  ​

  ![Security vulnerabilities dashboard showing severity, status, and assignment for identified software issues.](/files/kAdVeiYqHeGfONDrxg41)
* **Out of SLA View**: The [**Out of SLA**](https://app.aikido.dev/queue?filter=out_of_sla) view lists all issues and subissues that have exceeded their SLA limits. **Enable this filtered view** by clicking the Filter Icon on your Feed and select Out of SLA.\
  ​

  ![Critical vulnerabilities dashboard showing unassigned open tasks and their fix times.](/files/iusuRBu4QwUSaPQsXQuZ)

***


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