# Jetbrains - Information for Support

When contacting Aikido Support about the JetBrains IDE plugins, please include the information below. This helps us diagnose issues faster and avoid unnecessary back and forth.

### Issue reproducibility

* Is the issue consistently reproducible?
* Does it occur with a single file or with multiple files?
  * If possible share the file with us
* [Did you check connection to Aikido platform?](/ai-and-dev-tools/ide-plugins-overview/troubleshooting/troubleshooting-ide-plugin-connectivity.md)

### Plugin & Repository information

* Plugin version\
  Settings → Plugins → Aikido

<figure><img src="/files/o5jA34GH8Ls22Xetg8m9" alt=""><figcaption></figcaption></figure>

* Operating System
* IDE (example: IntelliJ, PHPStorm, ..)
* Link to repository in Aikido
* Usage of Docker, WSL or any other remote development environment

### Local debug logs

1. Reproduce the issue.
2. Open Help > Show Log in Explorer / Finder.
3. Look for the `idea.log` file
4. Copy and send the relevant log output or whole file

<figure><img src="/files/e9teGaiT6hGhWFxYw3B0" alt="" width="375"><figcaption></figcaption></figure>


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