# Jetbrains - Information for Support

When contacting Aikido Support about the JetBrains IDE plugins, please include the information below. This helps us diagnose issues faster and avoid unnecessary back and forth.

### Issue reproducibility

* Is the issue consistently reproducible?
* Does it occur with a single file or with multiple files?
  * If possible share the file with us
* [Did you check connection to Aikido platform?](https://help.aikido.dev/ai-and-dev-tools/ide-plugins-overview/troubleshooting/troubleshooting-ide-plugin-connectivity)

### Plugin & Repository information

* Plugin version\
  Settings → Plugins → Aikido

<figure><img src="https://3149773201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKbzcQGrx7UtrG0nPZZ7%2Fuploads%2FTz6T9nAnRK1GrV0mbfM3%2FScreenshot%202026-02-23%20at%2012.57.28.png?alt=media&#x26;token=d399c28c-f79a-4066-bc60-4d28657f4029" alt=""><figcaption></figcaption></figure>

* Operating System
* IDE (example: IntelliJ, PHPStorm, ..)
* Link to repository in Aikido
* Usage of Docker, WSL or any other remote development environment

### Local debug logs

1. Reproduce the issue.
2. Open Help > Show Log in Explorer / Finder.
3. Look for the `idea.log` file
4. Copy and send the relevant log output or whole file

<figure><img src="https://3149773201-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyKbzcQGrx7UtrG0nPZZ7%2Fuploads%2FMwsnEKn7BjNwjcssdspi%2FMenubar_and_LanguageTool_Overlay.png?alt=media&#x26;token=a39cf166-309a-4994-8caf-daedbfa335ab" alt="" width="375"><figcaption></figcaption></figure>